Privacy Policy

1 Introduction

500jll ("we," "us," "our") operates the online casino and sports betting platform accessible at 500jll.net (the "Platform"). We are committed to protecting the personal data of all users ("you," "Player") in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information when you register for, access, or use the 500jll Platform. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with our Terms & Conditions, which govern your use of the 500jll Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Personal Data We Collect

500jll collects the following categories of personal data:

• Identity Data: Full name, date of birth, government-issued ID number (e.g., PhilSys ID, passport, driver's licence), nationality, and a photograph or scan of your identification document.
• Contact Data: Email address, mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Financial Data: GCash number, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records, and account balance information.
• Account Data: Username, encrypted password, account preferences, bonus history, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session duration.
• Usage Data: Pages visited, games played, bets placed, odds viewed, and interaction logs within the 500jll Platform.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

We collect this data directly from you during registration and account use, automatically through cookies and tracking technologies, and from third-party identity verification and payment processing partners.

3 How We Use Your Personal Data

500jll uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and secure your 500jll account.
• Service Delivery: To process bets, manage game sessions, calculate winnings, and facilitate deposits and withdrawals in Philippine Peso.
• Identity & Age Verification: To confirm that you are at least 21 years of age and to comply with Know Your Customer (KYC) obligations under Philippine law.
• Regulatory Compliance: To meet our obligations under PAGCOR regulations, the Data Privacy Act of 2012, and applicable anti-money laundering (AML) laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account abuse, and other illegal activities on the Platform.
• Responsible Gaming: To monitor gambling patterns and enforce responsible gaming tools such as deposit limits, session alerts, and self-exclusion measures.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 Filipino-speaking support team.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the performance, features, and user experience of the 500jll Platform.

4 Legal Basis for Processing

500jll processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and 500jll — i.e., to operate your account and deliver our gaming services.
• Legal Obligation: Processing is required to comply with applicable laws, including PAGCOR licensing conditions, AML regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5 Data Sharing & Disclosure

500jll does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven, and Cebuana, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers who assist us in verifying your identity and age.
• Game Software Providers: Licensed game studios whose titles are hosted on the 500jll Platform, to the extent required for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where we are legally required to disclose information in connection with a criminal investigation or court order.
• IT & Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.

All third parties with whom we share your data are required to handle it in accordance with applicable data privacy laws and our contractual requirements.

6 Cookies & Tracking Technologies

500jll uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and account security.
• Performance Cookies: Collect anonymised data about how players use the Platform, helping us identify and fix performance issues.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics Cookies: Help us understand player behaviour in aggregate to improve game selection, page layout, and overall user experience.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the 500jll Platform, but may affect certain features.

7 Data Retention

500jll retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Identity verification documents are retained for the period required by PAGCOR licensing conditions.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter as evidence of compliance.

When retention periods expire, your data is securely deleted or anonymised so that it can no longer be associated with you.

8 Data Security

500jll implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 500jll Platform is encrypted in transit.
• Encrypted Password Storage: Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorised 500jll personnel on a strict need-to-know basis.
• Regular Security Audits: The Platform undergoes periodic penetration testing and security reviews by independent cybersecurity professionals.
• Two-Factor Authentication (2FA): Available for all player accounts to add an additional layer of login security.

Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights, 500jll will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

9 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 500jll:

• Right to Be Informed: You have the right to know what personal data we collect and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your account.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations and regulatory requirements.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer via the support channels listed in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days.

10 Children's Privacy

The 500jll Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the data, and report the matter to the appropriate regulatory authority. If you believe a minor has registered on the Platform, please contact our support team immediately.

11 Third-Party Services

The 500jll Platform may contain references to third-party payment providers and game studios. These third parties operate under their own privacy policies, and 500jll is not responsible for their data practices. We encourage you to review the privacy policies of any third-party service providers you interact with in connection with your use of the Platform.

All third-party service providers engaged by 500jll are contractually required to process personal data only on our instructions and in compliance with applicable Philippine data privacy laws.

12 Changes to This Privacy Policy

500jll reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the 500jll Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 500jll Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the Platform
• Email: [email protected]
• Support Hours: 8 AM – 12 MN PHT

Our team is committed to addressing all data privacy enquiries promptly and in accordance with the requirements of the Data Privacy Act of 2012. We aim to respond to all requests within thirty (30) days of receipt.